Recommendations for 3rd party knowledge base products
我需要解决方案 Looking for recommendations for good 3rd party products for knowledge base. Integration with ServiceDesk 7.5 would be great, but stand alone is not out of the question. Primary audience would...
View ArticleMigrate KB Articles from ServiceDesk 7.1 to 7.5 Server
Prerequisites and limitations: 1. Both the ServiceDesk 7.1 and 7.5 server should be up and running to do the migration on real-time base.2. When it ask to login on both the server use the account with...
View Articlei need help Adding single user from AD to SD using a workflow component
我需要解决方案 Hi all, I am trying to add a single AD user which one of my workflow creates to the servicedesk, As i need to create a ticket for the newly created user. thanks
View ArticleLocation or group wise auto incident assigning
我需要解决方案 HelloHow to configure incident assigning through location or Group wise
View ArticleWe're Still Celebrating! Happy SysAdmin Day!
We love our Connect community members and once again we're celebrating SysAdmin day. Check out this blog to find out how we are sharing the love with you!Happy International Sysadmin Day!Tell us...
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Expanding SD.KBMigrationWizard to Import Helpdesk 6 Knowledge Base Articles...
ServiceDesk has the ability to import the knowledge base libraries created for Help Desk 6. This is very helpful in allowing customer who spent considerable time and energy creating a knowledge base...
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Servicedesk 7.5 – Enhancing Change Management Email Notifications
Servicedesk has improved its Change Management capabilities in 7.5 to include process automation and rulesets, (along with their associated actions) to make Change Management more useful to businesses...
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Creating Incident Ticket from 3rd Party Application Which Has HTML Formatting...
Creating Incident Ticket from 3rd party application which send HTML content in the Body of the Email sometimes get really difficult to process and since the ServiceDesk Incident Management Description...
View ArticleHow to Do a Testing Enviroment?
我需要解决方案 Hi Gurus,How I can make a Servicedesk Testing enviroment with data from production enviroment? Regards
View ArticleEscalations
我需要解决方案 I know this isn't an ITIL standard, but has anyone figured out how to escalate an incident based on a high priority request. Our scenario is to queue an incident to an engineer's team and if a...
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